Effective 20 August 2026
At Gracious Nubian, we want every customer to love what they receive. This policy explains how returns and exchanges work across our product ranges, so there is never any confusion — for you or for us. Please also see our Terms & Conditions.
1. Reusable Sanitary Pads
For health and hygiene reasons, and in line with standard industry practice for intimate wear and hygiene products, we do not accept returns or exchanges on Reusable Sanitary Pads once the packaging has been opened.
This protects the health and safety of every customer who purchases from us. We ask that you please check your order carefully before opening the packaging.
Please note: If your item arrives faulty, damaged, or incorrect, this is covered separately under “Faulty or Defective Items” below — hygiene restrictions do not affect your right to a resolution in those cases.
2. Satin Pillowcases
We want you to be completely happy with your Satin Pillowcase. You may return or exchange your Satin Pillowcase within 7 days of delivery, provided that it is:
- Unused and unwashed
- In its original packaging
- In a fully resalable condition
To arrange a return or exchange, please contact us at hello@graciousnubian.co.za within the 7-day window, quoting your order number and reason for return.
3. Shipping
Standard retail orders are shipped within South Africa.
Export orders are available for our B2B and bulk-volume customers. If you are ordering from outside South Africa, or placing a large-volume export order, please contact us at hello@graciousnubian.co.za so we can confirm shipping options, lead times and costs for your order.
4. Payment Methods
We accept the following payment methods:
- EFT / bank transfer
- Card payments via Yoco
Orders are only confirmed and scheduled for production or dispatch once proof of payment has been received and funds reflect in our account.
5. Dispatch & Production Lead Times
Reusable Sanitary Pads & Satin Pillowcases
Our reusable sanitary pads and satin pillowcases are ready to ship and are kept in stock.
Dispatch: Orders are prepared and ready for shipping within 5 working days after proof of payment has been received.
Medical Uniforms & Linen
Our Medical Uniforms and Linen are made to order to ensure quality, consistency and the correct sizing for every order.
Production lead time: Please allow 21 working days from receipt of proof of payment for production.
For large-volume or custom orders, additional production time may be required. We will confirm your specific production timeline when providing your quotation.
6. How to Request a Return or Exchange
- Email hello@graciousnubian.co.za with your order number and the reason for your return or exchange request.
- Make sure your request falls within the applicable window for your product (see sections 1 and 2 above).
- Once approved, we will confirm the return address and next steps with you.
- Approved returns must be sent back in their original, resalable condition.
- Refunds are processed to the original payment method within 21 days of us receiving and inspecting the returned item.
7. Faulty or Defective Items
If you receive an item that is faulty, damaged in transit, or not what you ordered, please contact us at hello@graciousnubian.co.za within 7 days of delivery with photos of the item and your order number. This applies to all products, including Reusable Sanitary Pads, and is not affected by the hygiene policy in section 1.
To qualify as a manufacturing defect, the fault must be reported before the item has been worn, washed, or altered in any way.
Inspection rights: Gracious Nubian reserves the right to physically inspect any item returned as faulty before a repair, replacement, or refund is approved. Where inspection shows that the fault resulted from normal wear and tear, incorrect washing or care, misuse, or damage caused after delivery — rather than a manufacturing defect — the claim will be declined. In that case, we will let you know our findings and return the item to you.
We assess every claim fairly and in line with your rights under the Consumer Protection Act — this clause simply ensures that both you and Gracious Nubian have clarity on what qualifies as a manufacturing defect.
8. Questions?
We’re always happy to help. Reach out to us at hello@graciousnubian.co.za or visit graciousnubian.co.za for more information.